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Sequana Medical NV is a commercial stage medical device company with headquarters in Ghent, Belgium and offices in Zurich, Switzerland. At Sequana Medical, we are committed to helping patients suffering from fluid overload due to liver disease, malignant ascites and heart failure. Sequana Medical’s technology is based on its proprietary alfapump® platform, a subcutaneously implanted battery-powered pump that ensures the controlled and continuous removal of fluid from the abdominal cavity into the bladder where it is eliminated through urination.
We embrace diversity and inclusion. You will have the opportunity to work with outstanding business teams and contribute to the success of the company. We strive to provide all our employees with the means to develop their skills and experiences, at every level.

Junior IT Support Specialist (Zürich – 100%)

Sequana Medical NV is looking for a Junior IT Support Specialist (Zürich – 100%), for first level support of fellow employees and to help maintain, upgrade or manage our software, hardware and network. The main IT office is in Zürich and we support users worldwide.
Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary non-technical teams and users.
Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently from a support position perspective.

Roles and Responsibilities:

The Junior IT Support Specialist will assist company employees providing quality customer service under direct supervision of the IT Manager, help maintain the IT infrastructure (upgrade and manage our software, hardware and networks). Most important roles and responsibilities include:

Assist users with troubleshooting of computer related issues such as password resets/email setup/software installs, printer installs etc. Remote admin using TeamViewer;
Collaborate with the supporting companies, service providers, fellow employees on solving current tasks;
Maintain records of completed and pending jobs;
Together with the IT Manager, prioritize and execute tasks, escalate to supporting engineers;
Provide superior customer service to fellow employees;
Install and configure software and hardware;
Assist network, servers and technology tools management;
Set up accounts and workstations;
Monitor performance and maintain systems according to requirements;
Assist troubleshoot issues and outages;
Assist ensuring security through access controls, backups and firewalls;
Upgrade systems with new releases and models;
Help in training staff on new technologies;
Document the IT infrastructure and policies;

Qualifications:

Relevant Degree in Computer Science, Technical School;
Experience in the area of IT Support Specialist, IT System Administrator is an advantage but not required;
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. To achieve that, the Junior Support IT Specialist will be first trained internally by the IT Manager and assigned tasks that reflect the training level;

Position Requirements:

Must have a desire to develop interpersonal and technical skills;
Resourcefulness and problem-solving attitude;
Very good command of English written and spoken, German language is an advantage;
Must be able to follow directions and work within a team environment;
Should possess some basic knowledge of network, Active Directory, computer domain, DNS, computer/printer anatomy and operations;
Good Windows 10 OS knowledge;
Familiarity with various operating systems and platforms.

Desired Skills:

The Junior IT Support Specialist candidate must be a skilled communicator with good customer service skills. Very good writing and reading skills are required (English) to provide appropriate customer support. German Language is an advantage. The candidate will be required to follow department IT and HR policies and procedures in supporting fellow employees.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Must regularly lift and carry small packages of up to 10 kg;
May occasionally lift and carry boxes of supplies and/or equipment weighing up to 20 kg and carry to other locations within the office.

We offer a full time (100%) contract in a very dynamic and international environment with an attractive salary package at our Zürich office.

If you are interested, please click the button below and complete the requested form.

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